INTERCEPT
24/7 dispatch line answered in under two seconds. Trained on your trade — loading dock, grease trap, septic, biohazard, or whichever urgent service you run. No voicemail. No callback queue.
When the urgent call comes in, the next vendor on the list is one ring away.
Standby intercepts your after-hours and overflow calls, qualifies the emergency against your dispatch rules, and routes it to your on-call tech. Built for industrial operators where a missed call is a shutdown, a compliance breach, or a contract lost.
dispatch_record.log
02:13:47INBOUND+1 (904) 555-0142
02:13:49ANSWEREDFacility: Cold Storage Distribution Center
02:14:11QUALIFIEDLoading dock 4 · door inoperable · trucks queued
02:14:38ESCALATEDPriority: critical · contract tier 1
02:15:09DISPATCHEDTech: M. Reyes · ETA 38 min
02:54:22ON-SITEStatus: live
04:18:33RESOLVEDOperations restored · 6 trucks unloaded
90-second audit
QUALIFY
Distinguishes emergency from routine. Distinguishes contract-tier accounts from cold leads. Captures equipment, location, severity, and SLA tier before the call ends. Logs the full context to your CRM.
DISPATCH
Routes to your on-call tech with structured handoff: who, what, where, when, and contract priority. Texts the customer with ETA. Updates your dispatcher and your CRM. You wake up to a handled job.
LOADING DOCK REPAIR
A dock-down call after hours queues trucks and triggers penalties. The next service vendor on the list answers.
GREASE TRAP / BLACK WATER
A compliance failure call won't wait for Monday morning. The health inspector and the facility manager won't either.
COMMERCIAL SEPTIC
An emergency pump request goes to voicemail. The property owner calls the next number on the list.
BIOHAZARD / TRAUMA RESPONSE
The first response window closes in under an hour. The operator who answers first keeps the account.
Standby is built for industrial and emergency-response operators. If your business runs on urgent dispatch, the audit call covers your specific operation.
We deploy. We prove revenue. Then you commit.
Phase 1 — Deployment
We engineer your dispatch infrastructure: on-call routing, emergency qualification scripts, CRM integration, escalation logic. Built around your actual operation, not generic software. One-time deployment fee, scoped on the audit call.
Phase 2 — 60-Day Performance Pilot
We intercept your after-hours and overflow calls. You pay nothing monthly. You pay only per qualified emergency we capture and dispatch successfully. If we don't capture revenue, you pay nothing beyond deployment.
Phase 3 — Infrastructure Retainer
At day 60, you decide. If the math worked, you convert to a flat monthly contract. If it didn't, the engagement ends and you keep the dispatch logic we built.
We're selective about pilots. We need:
- — An on-call rotation or dispatch process
- — A CRM or dispatch tool we integrate with
- — At least 8 after-hours emergency calls per month
What if it sounds like a robot to my customers?+
Answer pending — final copy before launch (max 60 words).
How does it handle a real emergency vs. a routine call?+
Answer pending — final copy before launch (max 60 words).
How does it integrate with my dispatch software and CRM?+
Answer pending — final copy before launch (max 60 words).
What's the actual cost — deployment, pilot, and beyond?+
Three components: a one-time deployment fee to engineer your dispatch infrastructure, performance-based pricing during the 60-day pilot (you pay only per qualified emergency we capture), then a flat monthly retainer if you convert at day 60. Exact numbers depend on your call volume and integration scope. We quote on the audit call.
Why should I trust a new vendor with my emergency line?+
Answer pending — final copy before launch (max 60 words).
The next emergency call is already in your week.
The next vendor on the customer's list is one ring away.
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